FAQ

How far can I go on a single charge?

The battery range will vary depending on several factors: cargo loads, rider weight, assist mode, terrain, etc., but according to Shimano, you will get anywhere from 44 miles (high mode), to 62 miles (normal mode), and up to 93 miles (eco mode) of range. For more information, consult the Shimano STEPS technical site

How long does the battery take to charge?

2.5 hours for up to 80% and 5 hours for a 100% charge.

How do I charge the battery?

The bike comes with a charger that you can connect to any wall plug and you can either connect it directly to battery while mounted on the bike, or remove the battery and charge it inside your home.

How long can I expect the battery to last?

Shimano STEPS utilizes a long-life battery to maintain sufficient output, even after 1000 full charging cycles. It has been designed with year-round conditions in mind to exhibit the performance necessary in both the heat and the cold. After 1000 cycles, performance will decline but the battery will still be usable.

Can I buy extra batteries?

If you ever need to buy an extra battery, contact CERO for inquiries.

Can I accelerate via a throttle?

Our e-bikes are made specifically for pedaling, and do not have a throttle like a motorcycle. In some countries, a throttle is not allowed on electric assist bicycles.

Does the CERO One come in several sizes?

The CERO One is designed to accommodate both female and male riders of many sizes through seat and stem adjustments. We recommend the bike for riders between 5’2” and 6’4”

How can I adjust the stem?

Check out this handy video or contact us for help!

Can I ride in the rain?

Yes. Our bikes, battery and electric motor are designed to ride in the rain without any problem. Just remember to ride safely when it’s raining, and don’t dip it in water!

What is a mid drive motor?

A mid drive motor powers the crank of the bike directly, giving you a boost with each pedaling motion. The system features 3 sensors: speed, cadence and torque sensor, all working in conjunction to give you the most performance when you most need it. Additionally, the mid drive motor is located in the lowest point of the frame, ensuring a good center of gravity and great weight distribution for stable handling.

Do I need to pedal?

Yes! Our electric motor gives you a “pedal assist” that provides you with necessary push to ride faster and with less effort. Plus, since your legs are providing the propulsion, you have more control over the bike, which is especially important if you are carrying heavy loads. These type of bikes are sometimes referred to as “pedelecs” and the great news is that you’ll still get a nice workout as you pedal!

How fast does it go?

The motor will give you pedal assistance up to 20 mph, though technically you can achieve higher speeds on the bike

How much cargo can I carry on my CERO bike?

RECOMMENDED MAX CARGO LOADS

Individual Racks REAR: 55 lbs / 25 kg or FRONT: 55 lbs / 25 kg COMBINED Front and Rear Racks (55 lbs / 25 kg Rear + 22 lbs / 10 kg in Front) or (55 lbs / 25 kg Front + 22 lbs / 10 kg in Rear)

What about total weight on the bike?

MAXIMUM LOADS (RIDER WEIGHT + CARGO) NOT TO EXCEED 300 LBS

Failure to follow these limits could damage your bicycle and/or cause an accident and injuries to the rider.

Can I load cargo in the front and rear racks without a basket or platform?

Our front rack is specifically designed to work ONLY with an attached CERO platform or basket. Our rear rack, however, can carry cargo without any attached basket or platform.

Can I use any of your baskets on the rear and front racks?

Yes. Our Modular Cargo system was designed to allow you to use any of our baskets and platform either in the front or rear racks, allowing you to customize the bike to your cargo needs.

Can I use third-party basket on your racks?

Our custom baskets are designed to be used with our racks, and cannot accommodate third party baskets.

Can I put panniers on the rear rack?

Yes, we designed our rear rack to be compatible with most panniers. The rear rack’s side tubes are 14 mm in diameter, so your panniers will need to be compatible with that.

Can I put an axle-mounted trailer on the bike?

We have tested out Thule’s Chariot trailer on our bike and it fits great.

Can I transport a person on the front or rear racks?

No. The CERO One cargo areas are designed to carry cargo loads, but not people. Only carry a child up to 48 lbs (22kg) on a Thule Yepp Maxi child seat mounted on the rear rack.

Are your bikes compatible with child seats?

Our bike’s rear rack is designed to specifically fit the Thule Yepp Maxi Child Seats – without the need for any adapter.

Can I carry my bike on bike racks?

Yes. Your bike can be mounted on different available carrier systems. Make sure that the racks can sustain the weight of the CERO One.

How much does the bike weight?

Approximately 56 lbs with the battery mounted.

Does the bike have any lights?

Yes. The CERO One comes equipped with front and rear lights, which can be activated from the computer display on the handlebar.

Does the bike come with a lock?

Yes. An ABUS Frame lock attached to the seat stays comes standard, to give you confidence our keeping your bike secure. The bike’s battery is also locked, and for your convenience, the same key for your ABUS Frame Lock will work to remove and to lock the battery. NOTE: We always recommend using an additional chain, like the ABUS Chain Lock or u-lock to tie the bike to an unmovable place. Also, avoid leaving the bike out at night, and always try to leave it in a visible, public place.

Do I need a driver license or insurance to operate your bike?

No. Our electric cargo bikes are legally catalogued as regular bicycles, so neither a driver license or insurance are needed. We do, however, recommend always using a helmet!

I have seen e-bikes for as low as $500, why do CERO bikes cost more?

Quality of build and using durable components matter when making electric cargo bikes that can last longer, be more reliable, and have the warranty backing you deserve. At CERO we are proud to build our bikes with the highest quality materials and components, to give you the confidence you need. Additionally, there are many cheap electric motor systems for bikes in the market, but we pride ourselves in using the Shimano Steps system, so you can be sure of its dependability and durability. Battery technology is bound to become less expensive in the future, but for now cheaply priced electric bikes equal cheaply made products.

What is the ideal tire pressure?

The ideal tire pressure on your Big Ben Plus tires is 30-55 Psi. Always use a bicycle pump with a gauge to determine the ideal tire pressure.

ABOUT BUYING A CERO ELECTRIC CARGO BIKE

How can I order?

You can order your bike directly here on our website, or visit one of our authorized dealers.

What forms of payment do you accept?

We accept payment through all major credit cards.

My order keeps getting declined – what can I do?

Typically this is due to your credit card or bank card declining the transaction. Please contact your bank to authorize the purchase and try checking out again. It should work this time.

Do you offer financing?

Yes, you can finance your purchase through Klarna. Coming soon.

Where can I check my order status? Log into you account and check the Orders tab

What warranty do you offer?

For details, read our 2 year limited Warranty information

Do you accept returns?

Yes. For details information read about our Return Policy

Can I change or Cancel my Order?

If you made an order in error, contact us right away to cancel the order before it ships out. If you have changed your mind, follow our Return Policy process.

Can I buy accessories on your website?

Yes, we sell a variety of accessories, including our proprietary cargo baskets and a variety of cargo accessories from high-quality brands.

Do you sell outside of the United States?

Currently, we only offer shipping to the continental U.S., but plan to sell internationally in the near future. Stay tuned for updates.

ABOUT SHIPPING AND ASSEMBLY

How much does shipping cost?

We currently offer free shipping, only to the continental United States.

Do you ship outside of the United States?

Currently, we only offer shipping to U.S. addresses, but we do plan to sell internationally in the near future. Stay tuned for updates.

Do you ship to Alaska and Hawaii?

Currently, we only offer shipping to the lower 48 states only, but stay tuner for future plans to ship to HI and AK as well.

Is there any assembly required for my CERO bike?

The bike arrives to your home 95% assembled, tuned, and test ridden. It comes with a set of tools so you can get to riding in no time. Check out this video on how to complete the assembly of your bike: https://www.youtube.com/watch?v=qt91XOOYQhg

Can I track my order?

When your order leaves our warehouse we will send you an email containing a tracking number for you to track your package.

How do you ship/package your bikes?

We take great care in packing our bikes to ship them safely, and use top professional services to ensure that your bikes arrive safely. ALWAYS INSPECT YOUR BIKE UPON ARRIVAL AND NOTIFY THE SHIPPER OR CERO IF THE BOX LOOKS DAMAGED.

What if my bike arrives damaged? Please contact us immediately.

Where do you ship from?

We ship our bikes from our warehouse and fulfillment center in Los Angeles, CA

How do I get service?

Your expert local bike mechanic should be capable of handling most of your tuning and maintenance needs. The CERO team is always happy to assist you with technical support and we can direct you to a mechanic near you if you need help. Note that like any bicycle the CERO One needs regular service and maintenance.

ABOUT CERO BIKES

Where can I buy a CERO bike?

You can buy our bikes directly on our website (Build yours now!) or from one of our fine Dealers.

What does the name CERO mean?

CERO = the number zero, in Spanish. At CERO, we are proud to build cargo vehicles that produce zero emissions and help people reduce their carbon footprint.

Where can I see or test ride the bikes?

You can check out one of our dealers or keep an eye out for our upcoming events on our Facebook page or stop by our showroom in LA.

Where are CERO bikes manufactured?

Our bike frames, racks, and baskets are manufactured by hand at the top bike manufacturers in Taiwan. Final assembly, quality control, tuning, testing, and certification are also completed by certified professionals in Taiwan. Taiwan is world-renowned for their bike industry, and has been producing bicycles for top brands for many decades.

If you can’t find and answer to your questions, please contact us.