WHAT IS VELOFIX CONCIERGE DELIVERY?
Velofix Concierge Delivery is North America’s largest fleet of mobile bike shops. It is an alternate white-glove option available for customers who desire additional personal assistance. A Velofix professional mechanic comes directly to your home on a date you’ve scheduled to deliver, build, fit, and service your bike in a fully equipped mobile bike shop. Velofix guarantees their work, which means that if you are not satisfied with something, reach out to them and they’ll guarantee to make it right. **The follow up visit is upon request of the customer and is offered to address the normal “break-in” period of the bike, like adjusting brakes, shifting and bolt torque.
HOW DO I SELECT VELOFIX CONCIERGE DELIVERY?
Upon checkout of your new CERO One bike, choose “Velofix Concierge Delivery” as your shipping method. We will contact the nearest Velofix Profession based on your Shipping postal code. Although Velofix is nationwide, there are some locations that Velofix may not be available and you will be notified if it is not.
IS VELOFIX AVAILABLE IN MY AREA?
Enter your shipping postal code to see if Velofix Concierge Service is in your area.
WHAT HAPPENS WHEN I SELECT VELOFIX CONCIERGE DELIVERY?
- Once you have completed the order for your new bike, you will receive an order confirmation and an email, outlining the next steps.
- Your bike will be shipped to a secure Velofix delivery center, instead of directly to you.
- Once the bike is on its way, a Velofix Agent will contact you to confirm a date and time for its delivery. You get to choose, based on real time availability, when and where Velofix will deliver your bike.
- A professional Velofix mechanic will arrive at your doorstep with your new CERO One.
- The Velofix van is fully kitted out with Wi-Fi, a flat-screen TV, coffee machine and much more. Make yourself comfortable while your certified mechanic walks you through everything you need to know about your new bike.
- Once your bike is assembled and set up, you can go for a quick test ride to ensure everything is to your liking.
- The mechanic will only depart once you are completely satisfied. If, for whatever reason, you chose that you do not want to keep the bike, Velofix will assist CERO in facilitating the return.