Warranty

What is covered

CERO bicycles come with a limited 2-year warranty against defects in materials and workmanship to the original purchaser of the bike on the frame, fork, racks, and baskets. Most Shimano components also come with a limited 2-year warranty.

What is not covered

The warranty is NOT valid on tires, tubes, valves, rims, spokes, nipples, brake pads, handlebar, seat tube, pedals, kickstand, cogs, hubs, saddle, grips, drive belt, cables, fenders, lights, paint finish, decals, nuts, bolts, or cable housing.

The warranty does NOT cover defects resulting from normal wear and tear and material fatigue, improper assembly or maintenance, overloading, misuse, abuse, neglect, accidents, alterations or modifications, irregular maintenance, non-professional repairs, improper adjustments, welding, bonding, repainting, addition of components not originally intended to be compatible with CERO bicycles, or anything else beyond CERO’s control.

How to submit a warranty request

To submit a warranty claim, please contact CERO directly. You will be asked to provide a detailed description of the issue and send supporting evidence such as clear pictures or video.

In the event of damage during shipping, immediately inspect your package and bike and report the damage to the delivery person and company. Take pictures or video of the damage immediately upon delivery and contact CERO for further instructions.

CERO will carefully examine each warranty claim in order to make a determination its validity. If we determine that a defect on the frame, fork, racks, or baskets is the result of defective materials or workmanship and is therefore covered under this warranty, CERO will, as its sole option, repair or replace the defective part. Assembly or disassembly, transportation costs and/or freight charges, and any additional labor costs related to the replacement of parts is not covered under this warranty.

Terms of warranty
  • This warranty is only valid for original purchaser of the bike and is not transferable.
  • CERO’s liability under this limited warranty shall never exceed the amount of the original purchase.
  • This limited warranty is expressly provided in lieu of or instead of all other warranties, including any alleged implied warranties of merchantability or fitness for a particular purpose, and are limited to the same duration as the expressed warranty herein. Some states do not allow the exclusion or limitations of implied warranties, incidental or consequential, so the above limitations and exclusions may not apply to you.
  • The warranty will be void as a result of improper use of the bike beyond its original intent, such as aggressive riding, use for competition or racing, stunts, tricks, jumping, or damage due to the rider’s lack of experience, competence, or technical skill.